Our Services

Technology is not complete until it delivers a solution tailored specifically to the client’s peculiar need. We have provided bespoke IT solutions across many industries with horizontal customisation for industry’s need and client specific operational requirements. We employ global best practices in planning, implementation and integration of our solutions to achieve optimal output. Free advice is provided on customisation of our solutions to your need. We also give advice on strategies that will help drive goals attainment. Clients across defined industries have enjoyed our services and can attest to our offerings.

 

Discover how our solutions can help your organisation drive productivity and growth while your TCO investment is greatly reduced and business goals are attained.

 

Services by Industry:

1. FMCG

Vitafoam NIGERIA LIMITED

The Vitafoam installation is a turnkey project. It is unique in the sense that it serves as the fulcrum of the online sales channel. This is consistent with our mandate of providing customised solutions to each client to maximise the channel potentials. There are five major objectives for the Vitafoam contact centre.

  • To serve as a complimentary channel exploiting the developments in the most prevalent communication platform – cell phones - to get through highly personalized and consistent marketing information to each well defined target market thereby achieving increased awareness, reinforced perception and increase in mind share at a cheaper cost than other channels.
  • Serve as the central point of convergence providing all customers support
  • Primary source of information and enquiries handling providing an efficient 2-way communication channel to the customers
  • Online sales platform providing the most convenient platform for customers to make orders for products.
  • Increase the number of hits on the website portal from clients

Appointed to manage the contact centre under a co-sourcing arrangement, we have provided technical knowledge and managerial support for the contact centre in realising these objectives. You can visit www.vitafoamng.com or call 0700-VITAFOAM to experience this service.

 

2. HEALTH

Defense HMO LIMITED

Defense HMO Limited needed to provide a more suitable platform to provide better service to their numerous customers drawn from the Nigerian defense rank and file. For service to be reinforced customers must reach the health insurance company at anytime of the day Network congestion and staff not able to pick calls are not tenable excuses because of cost in health to customers. Our call centre provides all clients access while agents can handle their needs or escalate to officer seamlessly when the need arises.

 

MATRIX CC serve as the central point of convergence providing all customers support while serving as the primary source of information and enquiries handling providing efficient 2-way communication channel to the customers.

 

3. INSURANCE

Capital Express Assurance Limited

Capital Express Assurance Limited needed to improve brand visibility with their clients. They sought a way to give the customers better service experience and promote more customer engagement and loyalty.

 

The customers interact more with the agents and brokers, therefore interaction between the customers and the organisation was not adequate. In this mode It is difficult to have a detailed knowledge of the customers and analyse the value of each person’s business, a business intelligence criteria needed for many things including up selling and cross selling, presenting loyalty campaign, determine how much to spend on customers per business potential, present better customer experience and commission reliable and cost effective consumer research. The process that was in place did not allow also provide for adequate feedback from customers.

 

Intelligent Network Services Limited was invited, we proposed the MATRIX CC bundled with Legend CRM. With the solution in place, adequate information of customers was available and database could be better analyzed for business intelligence purposes. Direct brand contact and interaction was better than when it goes through the third party. The feedback from customers was better as customers had a seamless and direct relationship with Capital Express Assurance. The customer perception is stronger while business processes are streamlined. The impact is seen in the willingness of more clients to place inbound call to the company leaving them more satisfied reinforcing their perception of the organisation.