MATRIX CC

As part of our solutions, we have, MATRIX CC Contact Centre solution built to provide next generation contact centre solutions. MATRIX CC is a complete enterprise class web based inbound, outbound and blended contact center suit.

MATRIX CC Contact center is a communication platform that integrates all your communication with the customer allowing harvesting the relationship more effectively, more focused and cheaper because it focuses on individuals from the lead to post purchase relationships always giving you a well defined feedback. It reduces your cost of reaching customers (marketing), allowing you to provide customer services second to none and manage customer relationship in ways that promote customer satisfaction and particularly retention.

It has been found that the contact centre improved return on investment (ROI) by providing convenient customer access to the services required, creating a positive experience through telephone services, engendering accurate and appropriate responses, promoting high level of customer satisfaction, improved efficiency and avenue to monitor accurately service delivery performance.

When customers call you, they are ready to do business. Loyalty is low, and a mishandled call can lose you a customer. Rapid access to information is critical to their and your overall success. Also your contact centre can be made to become the contact hub for your customers, distributors, agents and other stakeholders in ways that reduces your operational costs and improve returns. Some of the benefits include:

• Creates direct access to customers
• Claims payment notification
• Collection of outstanding premium
• Up selling and cross selling of products to customers
• Business Intelligence and Data Mining
• Certificate verification
• Telemarketing
• Survey implementation
• Help desk for products information and request handling
• Customer Experience and Retention Strategies
• Customer Relationship Management
• Improvement in Process Efficiency

MATRIX CC solution has one of the most advanced call centre software available in the global market. It has a scalable architecture that can be easily modified and upgraded without compromising system performance. MATRIX CC makes it easy to add seats to existing facilities, or integrate capabilities in separate locations. Also it offers flexible user friendly reports to provide a better understanding the Contact Centre’s day to day activity